Shipping & Digital Delivery Policy

CuseQ operates exclusively as a Software-as-a-Service (SaaS) platform and digital B2B marketplace. All products and services available on CuseQ—including buyer and supplier subscription plans, RFQ postings, supplier catalog access, and wallet credit top-ups—are entirely digital goods and electronic services.

Upon successful payment confirmation via our payment gateway partner Razorpay: • Instant Activation: Access to paid subscription features, upgraded quotas, and wallet balance top-ups is granted immediately to your account. • Confirmation Notification: An automated electronic receipt and invoice detailing your purchase will be sent to your registered account email instantly. • Maximum Processing Window: In rare instances of bank delay or manual verification requirements, service activation will complete within a maximum of 24 hours from the time of payment confirmation.

CuseQ does not ship physical packages, physical invoices, or tangible items for any platform subscriptions or wallet purchases. Therefore, no physical shipping charges, courier tracking numbers, or physical delivery timeframes apply to transactions made on CuseQ.

If you complete a payment on CuseQ and experience any delay in seeing your account upgraded, credits reflected, or invoice generated, please contact our support team immediately: • Support Helpline: +91 9050894264 • Support Email: support@cuseq.com • Operating Hours: Monday to Saturday, 9:00 AM - 6:00 PM IST Please provide your transaction ID or Razorpay order reference when contacting support so we can resolve your issue immediately.