Cancellation & Refund Policy

This Cancellation & Refund Policy applies to all subscription plans, wallet top-ups, and paid digital services purchased on the CuseQ platform through our payment gateway partner, Razorpay. By subscribing to or purchasing services on CuseQ, you agree to the terms of this policy.

You can cancel your CuseQ SaaS subscription at any time directly through your account billing dashboard or by emailing support@cuseq.com. Upon cancellation, your subscription will remain active until the end of your current billing cycle, and you will not be charged for subsequent billing periods. We do not charge cancellation fees.

Full or partial refunds may be issued under the following circumstances: • Unutilized Subscriptions: If you request a refund within 7 calendar days of your initial purchase or renewal and have not utilized platform RFQ allocations or premium services during that cycle. • Duplicate or Accidental Charges: If you were charged multiple times due to a payment gateway glitch or technical error. • Service Inaccessibility: If CuseQ fails to deliver access to platform services due to prolonged server outages caused directly by CuseQ. Refund requests submitted after 7 days of payment or for accounts where subscription quotas have been significantly consumed will not be eligible for a refund.

Wallet balances purchased for RFQ postings or vendor quotation unlocking do not expire. Unused wallet top-ups requested for refund within 7 days of transaction date will be refunded to the original payment source minus payment processing fees. Consumed or partially utilized wallet credits are non-refundable.

Approved refunds will be processed back to your original mode of payment (Credit/Debit Card, Net Banking, UPI, or Wallet) through the Razorpay payment gateway. Refund processing typically takes 5 to 7 business days to reflect in your bank account or credit card statement depending on your bank's processing cycles.

To initiate a cancellation or refund request, please contact our support team with your registered account email, transaction ID, and reason for the request: • Support Email: support@cuseq.com • Helpline / Phone: +91 9050894264 • Office Hours: Monday to Saturday, 9:00 AM - 6:00 PM IST Our team will inspect your request and respond within 24 to 48 business hours.